Ordering Online
To start the ordering, select the category of goods you require via the menu system under 'Products' tab on the top of the page but below our logo. If you know what you are after, type it in the search engine located under the menu bar.
Whenever you see the option to 'Add to Cart', click the button to add that item to your shopping cart. You can view your current items at shopping cart contents at any time by clicking the shopping cart icon (appears after you log in as a user) on the top right of the page. When you are ready to order the items in your cart, click the 'checkout' link which will direct you to our checkout process.
All prices displayed on our website are in Australian (AUD) Dollars inclusive GST and all prices/specifications are subject to change without notice.
All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the point of delivery of the order to you and an invoice for the order being issued to you. We will not dispatch any order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.
Shipping
Shipping charges apply to all orders placed via the online ordering system. Our shipping cost is $15.00 for first item and $5.00 for each additional items.
Normal delivery times for items in stock are 1-4 working days from payment clearance. These timelines are guidelines only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (i.e. work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We only use person-to-person delivery services (i.e. Where the recipient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recipient. We do not take any responsibility for any delays in shipping. We can provide consignment details and courier tracking numbers where possible, so customers can contact the corresponding courier to track the shipments.
The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.
Ordering by email
To place an order through email, please indicate your name and phone number with the items you after then email to sales@goldcoastcomputer.com.au and we will be in contact with you within 24 to 48 working hours.
Payment
We use Square for processing all online orders to ensure your credit card details always stay secure. A 2.2% handling fee (as a percentage of the total) applies to all orders.
Refund
We generally do not provide refunds or exchanges for goods purchased though our online ordering system. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. Please research the products carefully before placing an order.
Return
Returning any under warranty or Dead-on-Arrival (DOA) products please see our "Warranty Information" page.
